Arduboy FX Input Issues

I received my FX yesterday. The unit has a faulty down button and fails to register the input unless the button is pressed excessively hard. Any fixes? Anyone else having issues?

I had an Arduboy once with a bad responding B button. I pulled the clear adhesive tape gently to reveal the pad underneath and cleaned it with alcohol. Worked perfectly after that. The tape is a bit rigid and it doesn’t look as smooth afterwards. But it’s not that noticable.

You may ask @bateske first for alternative solutions though.

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@Mr.Blinky thanks! I don’t want to do anything like that until I hear back from support/@bateske

@bateske any advice? I sent an email me a few days ago, with no response