Arduboy not working out of box

I just got my arduboy today and i am already having issues with it. i plug it in, download arduino IDE, and follow the quick-start guide. I have everything installed, but when i plug my arduino into my computer I get no response from my laptop. I tried this on two different systems, with multiple micro usbs. I cant port the system and so I cant even download anything on the arduboy. If anyone can help at all I would be very grateful.

Oh no sounds like a problem for sure! The screen could potentially be damaged… It should power right up to a game after turning on the power switch.

Let us know at www.arduboy.com/store/contact-us and we can try to help you out better!