Emails are sent out when the purchase has been shipped, but we have had a terrible problem with Shipwire.com who we signed up to do our logistics. Their email server sends it directly to your spam folder. If you check there you should also find it. I've tried a number of ways to fix this and a number of other problems we have had with shipping, but in the end it actually means we have to shut down the store entirely.
In the future, Arduboys will be sold through distributor network only.
The community and the store are different sites and that's why we have the contact page hosted on the store section of the website. We are working to make it more obvious where to go for support.
And I'm sorry but the administrator who manages the inbox of this community forum has been out on holiday. I actually didn't know that message was being sent out to new users as it's buried deep within the settings of the site. I'll have to go back and try to figure out how to access those.
So sorry, you're experiencing some of the issues that we are trying to work through as we transition to a new website in the new year. You're not alone and we are still here to help.