Thanks, @bateske, for mentioning the screws again. Good to know they’re still on your mind .
Maybe you could have a special part of the store that only shows up if a registered backer is signed in. It would have new front (if you choose to make one…), screws, RBG LEDs, etc. Maybe replacement batteries? Hard to think so far ahead to a time when it won’t hold a charge, but it’s bound to happen.
And for the “public” part of the store, offering screen protectors might be nice, and I like that credit card protector that @xTHETRINCHOx showed. That looks perfect! If the next version of Arduboy is the same size, I think you might want to include one of those with each
We hear you! We track all of our quality issues and work with our factory to make sure future units wont have the same problems.
All efforts will be made to offer improvements we make to kickstarter backers but this will likely mean charging for it so we can cover our costs! If your defect is very bad and effects your enjoyment of the device please do let us know via the contact form and we will do our best to help!
Got my Arduboy this week and noticed it also had what looked like scratches or a finger print on the case. At first I thought it was caused by the packaging it shipped in, but based on everyone’s posts it sounds like it could be a defect in the plastic.
If replacement plastic covers are available, I would be interested in getting one too.
Aside from the mark, everything is working brilliantly. I think a video version of the quick start guide would be helpful.
But seriously to everyone else if you have a problem with what you got from Kickstarter please do let us know. We plan to offer a kit with a new scratch resistant front and upgraded screws. We will give our Kickstarter backers a discount on these for sure.
But if you can’t wait for that to get available or the device came shipped with a scratch please do let us know how we can help you!
If you really need a replacement, we have SOME, but it’s kind of a quagmire because the new one gonna get scratched up in short order.
There is really not a heck of a lot we can do about this right now, the suggestion from other users to deploy a scratch resistant sticker to the screen area certainly works. But from a design perspective it’s not something we think is perfect solution from an aesthetics point of view.
Personally, I look at this as an opportunity to let go of the feeling that everything should always be in perfectly pristine condition. I hope this doesn’t make me seem like a jerk, because of course I want you to have the best product possible but try to see the scuffs and scratches as a badge of honor, it’s developing a nice patina.
That’s what I did with my Arduboy. I definitely could have done a better job with the application of the film but the flaws aren’t noticeable when in use, so I haven’t bothered to re-apply or replace it.
I wouldn’t recommend trying to remove scratches without knowing the material otherwise there’s a good chance of ending up with an opaque screen or chemicals damaging the plastics integrity, although In the past I’ve had great success with leather and banana skins to restore disks to a mirror finish.
There’s also an issue that the adhesives in some films and screen protectors may react with the plastic.
Maybe @bateske can shed some light on the material used?
Avoide alcahol or ammonia based products at all costs.
Also if using a buffing wheel use low speeds not to heat the plastic or stick to good old fashioned elbow grease.
You may also find suitable materials in disc repair kits for a smaller price.
I’m not sure there is any way to remove the scratches. Nothing we can recommend anyways. We’re already using a material that has a scratch resistant additive mixed in with it. The best advice we have if your worried about scratches is buying a screen protector, some other users have mentioned a pebble smart watch has the right size screen to fit.
Ah Novus I’ve used that before. Just a note that for light scratches it’s best just to go with step 2 and 3. The step 1 polishing cream is pretty aggressive and will really make clear plastic super hazy.
Polishing or any scratch removal method is just basically cutting down the surface to even out or level the surrounding surface to the depth of the scratch. Nothing can really be done to restore plastic to the original finish. Like they say, prevention is better than cure.