tldr; If it doesn’t show up soon rest assured I’ll get back to you soon, promise! Sorry, life is weird right now!
Sorry for not getting back to you, sooner! I’ve been doing a bit of triage in the email department and for some things I haven’t had time to get back.
When they are stuck in the mail like that there is very little I can do. Usually if it takes more than a month I can see what the options are as far as refunds or reshipment but in the current situation it is normal for shipping to take a month or two in some circumstances unfortunately.
In general, as long as you have a tracking number that works you have over a 90% chance that the package will eventually get to you. In all my years of shipping, about 30k or so orders I’ve only seen a few dozen get lost by the USPS.
Typically things just get stuck in customs forever, but obviosuly in the current situation it takes even longer.
So sorry I haven’t got back to people, but basically I’ve been only refunding orders that ask for it specifically, or make changes to the orders. Unfortunately I don’t have time to respond to everyone individual request for updates… in a timely manner.
Rest assured, that I’ve never left any customer service issue unresolved indefinitely. Sometimes it takes me a month or so to finally resolve a situation but I’ve only had a few wholly unsatisfied customers… that I’m aware of anyways.
So, the reason if I haven’t sent any information it’s mostly because I don’t have anything to share.
Maybe if I spent less time writing long winded posts on the forum and answering emails I’d be better off?
In my current situation I’ve only got about 2 hours a day I can spend on Arduboy stuff. Hopefully I will find some more time soon.