When will they be shipped in 2020?

Hey everyone!

I ordered by Arduboy on December 30th, 2019. At the time it was only available for backorders, and that still seems to be case.

While I’m fine with waiting… I did email twice asking for an ETA and got back zilch. Anyone has an idea when they’ll be in stock again?

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@msanatan I have no idea but @bateske is your man for this question. Hopefully he’ll pop some info here to help you soon.

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Thanks @SimonMerrett, any input from someone with knowledge would be appreciated! I showed my nephew and we’re pretty psyched to work together :smiley:

I haven’t heard anything. I think I’ll just cancel my order and order from somewhere else or check back later in the year.

Arduboy Cheif Apology Officer here!

All orders are currently still being worked on, but we have been strugging to stay in stock since the black friday weekend. We have recieved hundreds of more orders than we planned, and they kept coming in after christmas.

We have 2 inventory shipments ordered from Seeed Studio, but they are in China and on holiday until the middle of next month.

I just sent status update to all customers. If you need to cancel, that can be processed, but I would encourage you to hang on if you can knowing you got the best prices possible on the purchase!

Sorry for the delay in handling this, there is a lot going on behind the scenes at Arduboy as I try to keep the ship afloat and try to rebuild it for even bigger seas.

Keep in mind that it’s mostly just me running things. I’m lucky to have awesome moderators and community members here to help keep the Arduboy dream alive. @chris is still alive actually doing the physical shipping but otherwise that’s it.

There is a real big thing going on taking most of my time right now, while that wouldn’t speed up you getting your orders, customer service has been completely screwed up for more than a year and it’s totally my fault. Unfortunately that is the one area that I can let slip and still keep things running. Paying taxes and bills comes first, then shipping, then the community and unfortunately customer service has to come last.

There was a time where customer service came first, and that was because @Celinebins handled it beautifully full time.

That said, it’s still something I strive to get everyone taken care of eventually. It might not be as fast as anyone would prefer but I try to eventually get back to everyone.

Right now there are more than a hundred orders and customer service tickets to resolve, and hopefully at the end of february will be caught up. That includes people waiting on replacement units or rewards from the game jam.

Once I’m through the tunnel and on the other side of some of these issues I’ll be able to discuss them and it will illuminate why things seem a little rocky from the outside. I’ve discussed writing a book before and I’d hope that if you read the story that some of this could be understood better.

Maybe not forgiven, but at least understood.

Doing my best, if you do in fact need to cancel please put a request into arduboy.com/contact/

Thank you!

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Hey @bateske, thanks for taking the time to write an informative and thorough reply. My expectations are set and I’ll adjust to work with the shipping timeline. Maybe my nephew might get one earlier, but I guess I’ll have 2 for myself :smiley:.

And you’re definitely forgiven! I really like what this project is about and give you mad props for doing what looks monumental (at least from the outside).

I’m very new to the community, and coordinating remote activities has its overheads. However, I’m definitely willing to help steady the ship some more if you think it’s possible.

In any case, all the best as you work through these current challenges!

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Hang in there it’s on the way soon!

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Hey there!

I order one a week ago, And I’m still waiting for an update. I tried contacting arduboy but no replys. I am very disapointed.

I think that they should not say that shipping takes 5 business days… that just gives fakes expectations.

Someone knows how much should I wait for?

Thanks!

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You know it’s a little complicated atm with China export stuff…

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While true about physical hardware, this shouldn’t have any affect on the ability to reply to people emailing inquiring about their order.

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I’m not affiliated in any way, but playing devil’s advocate I can imagine that running an operation solo and getting flooded with possibly hundreds of emails from many angry/concerned customers all while trying to solve an uncommon complex international supply and manufacture chain problem at the same time surely would have an affect on the ability to reply to people. I think you may be simultaneously drastically overestimating Kevin’s resources and time and drastically underestimating how much of a nightmare the coronavirus is right now for businesses of all sizes involved with parts procurement and manufacturing overseas.

I don’t think I’m drastically over or underestimating. I’m in a very similar situation as I run a small PCB assembly company that sources a majority of stuff from China. Yes hardware is delayed and the supply chain is a mess but all we can do is wait and keep our customers informed of the status. I made the decision a month ago to stop accepting orders until everything is sorted out. I’ve been using the time to streamline my assembly process, building assembly jigs and categorizing part inventory.

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Out of curiosity, do you have dedicated staff to handle the load? I was under the impression that Kevin was basically flying solo and handling pretty much everything himself. Very big difference if that’s the case.

I do not, it’s just me. Chief cook and bottle washer.

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At one point I was tempted to make and sell my own products but looking into just how much work it takes to handle everything by myself that would be on top of holding down a day job dissuaded me. I want my hobby to be fun, not another full time job.

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I totally get that.

Just got an email stating that they should be back to shipping within 2 weeks hopefully. Hoping for the best!

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I work for an IBM Business Partner and we resell IBM and Lenovo stuff amongst other things - most of our stuff is made to order as they are top-end servers. It is all being delayed in China and Lenovo are doing an amazing job of sourcing equipment from warehouses in other countries - even buying back stock and reconfiguring them to satisfy large orders. It is seriously killing our cash-flow (I hope I get my salary this month!) but we hope to weather the storm.

@JonRaymond your icon looks like @Pharap’s just with glasses!

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I was also left wondering and wish I had come and checked the forums for answers first. I requested a refund a few times over the last 2 or so weeks also with no response after the initial delay explanation, so in turn the last email I sent just yesterday morning was in an admittedly impatient tone; it was one of the pricier mega packs so I was kinda counting on that refund at the time.
I did eventually get a refund email, also yesterday, some time after my last email. Maybe my timing sucked and I should’ve waited one more day? But either way, forgive me @bateske if I came off as rude, I do understand the rocky situation. And as I said, I will likely still re-order in the future when it’s more convenient, I just needed to back out on the purchase for now. Thanks and good luck.

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Yeah our company does jit manufacturing and finding alternate parts suppliers is a nightmare. We do have some stock, but not enough to cover both new orders and service. The quality side of maintaining the paperwork to track and validate replacement parts is no fun at all.